Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
We collect information you provide directly, including name, email, phone number, nationality, passport information (for relevant bookings), payment details, and travel preferences. We also collect usage data, device information, and location data when you use our services.
2. How We Use Your Information
We use your information to provide and improve services, process bookings and payments, send confirmations and updates, personalize your experience, provide customer support, comply with ZATCA e-invoicing requirements, and communicate about new features.
3. Information Sharing
We share your information with service providers (hotels, tour operators, etc.) to fulfill bookings, payment processors for secure transactions, and analytics partners to improve our platform. We never sell your personal data.
4. Data Security
We implement 256-bit SSL encryption, secure authentication (Firebase Auth), regular security audits, and PCI-DSS compliant payment processing to protect your data.
5. Cookies & Tracking
We use essential cookies for platform functionality, analytics cookies to understand usage patterns, and marketing cookies for relevant recommendations. You can manage cookie preferences at any time.
6. Your Rights
You have the right to access, correct, or delete your personal data, object to or restrict processing, request data portability, withdraw consent, and lodge a complaint with the relevant authority. Contact privacy@saudione.sa.
7. Data Retention
We retain data as necessary to provide services and comply with legal obligations. Booking and payment records are retained for 6 years per ZATCA regulations.
8. Contact
For privacy inquiries, contact privacy@saudione.sa or visit our Contact page.
Questions about our privacy practices?
